// Support
Frequently Asked Questions
Geneta LLC · Austin, TX
Can't find your answer? Email us at orders@geneta.com — we respond within 1 business day. Include your order number for fastest service.
General
What is Geneta?+
Who are your products for?+
Are your products for human or animal use?+
What does "Research Use Only" mean?+
Quality & Testing
Do you provide a Certificate of Analysis (CoA)?+
What does "98%+ HPLC purity" mean?+
Do you use third-party testing?+
How do you ensure batch consistency?+
How should I store my research compounds?+
Can I verify batch information?+
Ordering & Payment
How do I place an order?+
Do I need an account to order?+
What payment methods are accepted?+
Why was my payment declined?+
Is sales tax charged?+
Can I change or cancel my order?+
Do you offer bulk orders?+
Shipping & Delivery
Where do you ship from?+
How long does shipping take?+
How do I track my order?+
My package says "Delivered" but I didn't receive it. What do I do?+
Do you ship internationally?+
Returns & Issues
What is your return policy?+
My order arrived damaged. What do I do?+
I received the wrong item. What do I do?+
What if the carrier lost my package?+
What is the deadline to report an issue?+
How quickly does support respond?+
Compliance & Legal
Are your products FDA-approved?+
Can I use "Research Use Only" products on myself?+
What is your stance on dosing guidance?+
Why do I have to be 21+ to purchase?+
What laws govern the sale of research peptides?+
⚠ Geneta does not provide dosing, usage, medical, or veterinary advice under any circumstances. Such inquiries will not receive a response.